Privacy Policy
Last Updated: February 23, 2026
Bridge AI Technologies, Inc. ("Bridge AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Bridge AI OS platform and related services (collectively, the "Services").
1. Information We Collect
1.1 Information You Provide
We collect information you directly provide to us, including:
- Account Information: Name, email address, company name, and password when you create an account.
- Business Information: CRM data, lead information, customer contacts, and business processes you configure within the platform.
- Payment Information: Billing address, payment method details (processed securely through Stripe), and transaction history.
- Communications: Messages, emails, and other content you send through our Services.
- Integration Data: Data from third-party services you connect, such as email providers, CRMs, and payment processors.
1.2 Information Collected Automatically
When you use our Services, we automatically collect:
- Usage Data: Pages visited, features used, time spent, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and screen resolution.
- Log Data: IP address, access times, URLs visited, and referring page.
- Cookies and Tracking Technologies: Session cookies, analytics cookies, and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send administrative information, updates, and security alerts
- Respond to your comments, questions, and support requests
- Personalize your experience and provide recommendations
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Train and improve our AI models and automation capabilities (including logging prompts and AI responses in a secure ledger for quality, billing, and auditability)
3. How We Share Your Information
We may share your information in the following situations:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, email delivery and infrastructure, including providers such as Resend and Mailgun where configured).
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Legal Requirements: When required by law or to protect our rights and safety.
- With Your Consent: When you authorize us to share information with third parties.
- Aggregated Data: In anonymized, aggregated form that cannot identify you.
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee training and security policies
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you Services. We will delete or anonymize your data when:
- You request account deletion
- Your account is inactive for more than 24 months
- Retention is no longer necessary for the purposes for which it was collected
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information.
- Portability: Request transfer of your data in a portable format.
- Opt-Out: Opt out of marketing communications and certain data processing.
- Restriction: Request restriction of processing in certain circumstances.
To exercise these rights, contact us at admin@ai-os.co.za.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with service providers
- Certification under the EU-U.S. Data Privacy Framework (where applicable)
8. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Main contact: admin@ai-os.co.za
- Web: Terms · Privacy · Contact
12. Additional Disclosures for Specific Jurisdictions
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at admin@ai-os.co.za.
European Economic Area (GDPR)
For users in the EEA, our legal basis for processing is:
- Performance of a contract (providing Services)
- Legitimate interests (improving Services, security)
- Consent (marketing communications, certain features)
- Legal obligation (compliance with laws)
You have the right to lodge a complaint with a supervisory authority.